Policies

CheckIn/Out CheckIn Time: 3:00 p.m.
CheckOut Time: 11:00 a.m.

Special arrangements can be made for late checkout. Additional fees may apply.

Guests must show current government issued proof of identity at the time of check in. Photo identification and credit card or cash deposit are required at checkin for incidental charges.

Promotions: Promotional rates may not be valid on some weekends, holidays, or special events. Promotions do not apply to existing reservations.

Reservations: Hotel room rates are subject to change and may vary for special events and holidays. Rates are subject to prevailing tax rates at the time of your stay. Quoted rates are based on single or double occupancy. There is no charge for children under twelve when staying in the room with parents. Additional adults are $12 per night per person. All reservations must be guaranteed with a credit card at the time of booking.

Cancellation: Reservations arriving Sunday – Thursday must be cancelled at least 24 hours before scheduled checkin day to avoid a penalty of first night’s room and tax. Reservations arriving on Friday or Saturday must be cancelled no later than 48 hours prior to arrival date to avoid a penalty of the first night’s room and tax. Reservations made within group blocks are subject to the cancellation policy set forth in negotiated group contract.

Pet Policy: The Inn is a pet friendly hotel and charges a one time fee of $25 per pet. No more than two dogs are allowed per room. Other restictions may apply.

Swimming Pool: The swimming pool is for the use of registered hotel guests and members only. The pool is open during the warmer months. There is no lifeguard on duty, so children under the age of 12 must be supervised by a parent or responsible adult. No diving, running, or glass products are allowed in the pool or pool area at any time.

Alcohol SC law prohibits the consumption of alcohol not sold by The Phoenix Greenville’s Inn anywhere on property with the exception of guest rooms and guest balconies.